I consider any appointment that you have with me important.  Your appointment time is for your exclusive use and when it is cancelled with short notice or missed altogether, it is often too late or more often impossible to offer this time to someone else.  With this in mind, a non-refundable booking fee of £30 is required to secure a Lash booking.

This will be redeemed against your lash treatment.  Any client that shows a reaction to the patch test will be refunded their booking fee in full.

A full 24-hour notice is required for cancelling or rescheduling appointments.

Cancellations within 24 hours before appointment time will be charged 50% of the cost of their treatment.

Failure to attend a scheduled appointment without notice will be charged the full cost of their treatment.

After 3 missed appointments or late cancellations, prepayment in full will be required for all future appointments at the time of booking.

Missed appointments and late cancellation charges are required to be paid in full before the next appointment can be booked.  Please arrive on time as you have a designated time slot. I am a small business and last minute cancellations have a big impact.  I know sometimes things happen and can’t be helped – this will be taken into consideration.

Thank you for respecting my business.  If I do not work then I do not earn, therefore it’s paramount my client’s understand this and why I must strictly enforce this policy.